FAQ

Shipping & Delivery

Q: How long does shipping take? A: Orders typically process within 1-2 business days. Once shipped from Southern California, standard delivery takes 3-7 business days domestically and 7-14 business days internationally.

Q: What are your shipping costs? A: FREE shipping on orders over $35 within the US. Under $35: $4.90 flat rate domestic, $15.95 international. All decants are carefully packaged with protective materials to prevent breakage.

Q: Can I track my order? A: Yes! You'll receive a tracking number via email once your order ships, usually within 24 hours of processing.

Q: My package says delivered but I don't have it. What do I do? A: First check with neighbors and building management. If still missing, contact us within 48 hours - we'll work with the carrier to investigate and help resolve the issue.

Orders & Payment

Q: Can I change or cancel my order? A: Orders can be modified or cancelled within 1 hour of placing, as we begin processing quickly. Contact us immediately at support@decantedclone.com for any changes.

Q: What payment methods do you accept? A: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

Fragrance Guidance

Q: How long do fragrances last on skin? A: Longevity varies by concentration: EDT (4-6 hours), EDP (6-8 hours), Parfum/Extrait (8+ hours). Skin type and application method also affect duration.

Q: Why might a fragrance smell different on me than expected? A: Fragrances interact uniquely with each person's skin chemistry, natural oils, and pH levels, creating a personalized scent experience.

Q: How should I apply fragrance? A: Apply to pulse points (wrists, neck, behind ears) from 4-6 inches away. Start with 1-2 sprays - you can always add more.

Q: What's the difference between EDT, EDP, and Extrait? A: EDT (5-15% oils), EDP (15-20% oils), Extrait (20-40% oils) - higher concentration means longer lasting.

Product Information

Q: Are your products authentic? A: Absolutely. All fragrances are authentic perfumes carefully decanted by hand from original manufacturer bottles purchased at retail.

Q: What sizes do you offer? A: We offer various decant sizes from 2ml sample vials up to 30ml spray bottles. Size options are listed on each product page.

Q: What's a decant? A: A decant is authentic fragrance transferred from the original bottle into smaller containers, allowing you to try expensive or discontinued fragrances affordably.

Q: How should I store my decants? A: Store in a cool, dry place away from direct sunlight and extreme temperatures to maintain fragrance quality.

Account & Technical

Q: Do I need an account to place an order? A: No, but creating an account lets you track orders and save favorites.

Q: I forgot my password. How do I reset it? A: Click "Forgot Password" on the login page and follow the email instructions.

Q: Why can't I add items to my cart? A: The item may be out of stock, or try clearing your browser cache/cookies.

Q: The website isn't working properly. What should I do? A: Try refreshing, using a different browser, or contact our support team.