Refund policy

Our Guarantee

We absolutely guarantee that every fragrance decant you purchase from us is authentic perfume taken directly from the original manufacturer's bottle and carefully decanted by hand using proper techniques. However, we cannot guarantee that you will enjoy the fragrance - you may even hate it. Fragrance preference is deeply personal and subjective.

Return Policy: Unopened Items Only

We only accept returns of completely unopened items. This means:

  • The outer packaging or seal must remain completely intact
  • No exceptions for any circumstances once opened
  • We cannot accept returns if any part of the packaging has been tampered with
  • Remember: fragrance is highly personal, so we cannot provide refunds for opened products simply because you don't like the scent

How to Return Unopened Items

Within 5 Days of Delivery:

  1. Contact us at support@decantedclone.com within five days of receiving your order
  2. Include your order number and reason for return
  3. Item must be completely unopened and in original condition
  4. We'll provide return instructions once approved

Damaged Orders

If your order arrives damaged (broken bottle, leaking, etc.):

  1. Take clear photos of the damaged items immediately
  2. Email photos to support@decantedclone.com within five days of delivery
  3. Include your order number and details of which items were damaged
  4. We need photos and information within the 5-day window to process claims

Important Deadlines

  • All return requests: Must be initiated within 5 days of delivery
  • Damage claims: Photos and details must be sent within 5 days
  • No exceptions: Late requests cannot be accommodated

Refund Process

Once we receive and verify your returned unopened item:

  • Refund processing will begin immediately
  • Original shipping charges are not refundable
  • Refund timing depends on your card issuer's policies (typically 3-7 business days)
  • You are responsible for return shipping costs

International Orders

Due to international shipping regulations, we cannot accept returns on international orders under any circumstances.

Before You Purchase

Since returns are limited to unopened items only, please:

  • Read our detailed fragrance descriptions carefully
  • Research scent notes and reviews online
  • Start with smaller sizes if trying something new
  • Contact us with questions before ordering
  • Remember that fragrance is subjective and personal

Contact Us

For returns, damage claims, or questions:

  • Email: support@decantedclone.com
  • Include your order number in all correspondence
  • Response time: 24-48 hours

Final Notes

This policy ensures product integrity and safety for all customers while maintaining competitive pricing. By purchasing from us, you acknowledge:

  • You understand all sales are final once opened
  • You accept responsibility for making informed fragrance choices
  • You agree to our 5-day return window for unopened items only
  • You understand international orders cannot be returned

Please purchase thoughtfully, as opened products cannot be returned regardless of satisfaction.